Legal

Privacy Policy

Last updated: February 8, 2026

This Privacy Policy describes how Thirtieth Technologies Inc. (“Thirtieth Technologies,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use the UnitKeeper platform, including our website at unitkeeper.com, our web application, and any related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Create an account: Name, email address, password, phone number, and billing address.
  • Set up a portfolio: Property addresses, unit details, amenity information, and property photos.
  • Manage tenants: Tenant names, contact information, lease terms, rent amounts, and payment history.
  • Submit maintenance requests: Description of issues, photos, preferred scheduling, and related correspondence.
  • Process payments: Payment amounts, bank account or payment processor tokens (we do not store full credit card numbers directly).
  • Contact us: Any information included in your communications with our support team.
  • Upload documents: Lease agreements, inspection reports, financial records, and other files you choose to store.

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

  • Device information: Browser type and version, operating system, device type, and screen resolution.
  • Usage data: Pages visited, features used, click patterns, time spent on pages, and navigation paths.
  • Log data: IP address, access times, referring URLs, and error logs.
  • Cookies and similar technologies: As described in our Cookie Policy.

1.3 Information from Third Parties

We may receive information from:

  • Payment processors: Transaction confirmations and payment status updates.
  • Authentication providers: If you sign in using a third-party service (e.g., Google), we receive your name and email from that provider.
  • Public records: Property-related data from publicly available sources where applicable.

2. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Operate, maintain, and deliver the features and functionality of UnitKeeper, including property management, tenant communication, and payment processing.
  • Process transactions: Facilitate rent collection, payment tracking, and financial reporting.
  • Communicate with you: Send account notifications, service updates, security alerts, payment reminders, and respond to support requests.
  • Improve the Service: Analyze usage patterns, diagnose technical issues, and develop new features.
  • Ensure security: Detect, prevent, and respond to fraud, abuse, and security incidents.
  • Comply with legal obligations: Meet applicable legal, regulatory, and contractual requirements.
  • Send marketing communications: With your consent, send product updates, tips, and promotional materials. You can opt out at any time.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction that requires a legal basis for processing, we rely on:

  • Contract performance: Processing necessary to provide the Service you have requested.
  • Legitimate interests: Improving the Service, ensuring security, and communicating about your account.
  • Consent: Where you have given explicit consent, such as for marketing emails.
  • Legal obligation: Where processing is required to comply with applicable law.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing, email delivery, analytics). These providers are contractually bound to protect your data and use it only for the purposes we specify.
  • Within your portfolio: Information you enter (e.g., property details, maintenance requests) is shared with other users in your portfolio according to your permission settings (e.g., landlords see tenant information, tenants see their own lease details).
  • Legal compliance: When required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred. We will notify you of any such change.
  • With your consent: When you explicitly authorize us to share information with a third party.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. Specifically:

  • Account data: Deleted within 30 days of account closure, unless retention is legally required.
  • Financial records: Retained for 7 years to comply with tax and accounting regulations.
  • Server logs: Retained for up to 90 days for security and debugging purposes.
  • Backups: Purged from backup systems within 90 days of deletion from production.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption at rest: All data is encrypted using AES-256 encryption.
  • Encryption in transit: All communications use TLS 1.3.
  • Access controls: Role-based access controls and multi-factor authentication for internal systems.
  • Infrastructure: Hosted on SOC 2 Type II compliant cloud providers with regular security audits.
  • Monitoring: Continuous monitoring for unauthorized access and anomalous activity.
  • Incident response: Documented incident response procedures with notification within 72 hours of a confirmed breach affecting personal data.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request a machine-readable copy of your data.
  • Restriction: Request restriction of processing in certain circumstances.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
  • Non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days (or as required by applicable law).

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including Canada and the United States. Where we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities or other legally recognized transfer mechanisms.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [email protected], and we will promptly delete such information.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external services you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date and, where appropriate, by email notification. Your continued use of the Service after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Thirtieth Technologies Inc.
Email: [email protected]
Website: unitkeeper.com

If you are in the EEA and believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority.