Help Center

Frequently Asked Questions About UnitKeeper

Clear answers about our property management software for landlords and property managers.

What is UnitKeeper?

UnitKeeper is all-in-one property management software for landlords and property managers. It brings tenant records, leases, rent collection, maintenance, vendors, inspections, accounting, and reporting into one platform.

Who is UnitKeeper designed for?

UnitKeeper is designed for individual landlords and property management teams that want one place to manage day-to-day work and grow their rental portfolio.

How long does it take to get set up?

Setup time depends on the size of your portfolio. Our onboarding wizard guides you through adding properties, units, and tenants step by step, and you can import data from spreadsheets to speed up the process.

Is there a free trial?

Yes. UnitKeeper offers a 14-day free trial. Features vary by plan, so review the pricing page for current plan details and included features.

Can tenants access the platform?

Yes. Each tenant gets a self-service portal where they can view lease details, make payments, submit maintenance requests, and communicate with you directly.

How is my data secured?

UnitKeeper uses encryption at rest and in transit, access controls, and other safeguards designed to protect customer data. Review our Privacy Policy or contact us for details about current security and compliance practices.

Can I manage multiple properties?

Yes. UnitKeeper lets you organize multiple properties and units in one portfolio. Available unit limits and advanced team or reporting features depend on the plan you select.

Do you support international properties?

UnitKeeper currently supports properties in North America, with jurisdiction-specific features such as Ontario lease templates. We are expanding to more regions; contact us if you have specific needs.

What happens when I reach my unit limit?

We will notify you when you are approaching your plan's limit. You can upgrade to the next tier at any time. If you downgrade, your data is preserved, but you cannot add new units until you are within the limit.